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Repair and Service Operations

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ESQUIRE is fully equipped with the necessary repair equipment that is essential in performing the required technical services.

ESQUIRE’s management and key personnel have over 10 years experience in the mobile phone and IT-related aftersales services.

Operational efficiency is one of the company’s primary objectives, and we achieve this by using only skilled and proficient staff. Our technical experts undergo regular product trainings to cascade the expertise in servicing the latest product models to our skilled technicians and our well-trained Customer Service staff.

ESQUIRE guarantees that only original branded spare parts and software obtained directly from the manufacturers are used in our repair services.

ESQUIRE has our own home-grown database called Repair Tracking System (RTS) where all units for repair are encoded and the progress of the repairs is time stamped. It has its own service status and inventory report facilities for quick and easy access anytime. It will be further developed to provide real time view-only access to selected partners and customers.

ESQUIRE implements effective processes in receiving, repairing, and releasing units to its customers, aimed at delivering customer satisfaction. Controls are in place to ensure customer satisfaction and repair quality, such as appointing Quality Control staff and upfront checking of repaired units during release. Customer Feedback Form is in place to allow for suggestions for improvement and to recognize employees with excellent performance.

We are committed to provide continuous excellent service based on total customer satisfaction, cost effectiveness and innovative repair solutions.

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